This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Whether you've forgotten your password or you just want to change it, don't worry. It's a very simple and secure process! This help file…
eDesk's new generation AI Translation enables your business to expand into new geographies without mastering or even knowing the language - allowing…
Grow your business and support international markets in any language with eDesk’s Auto-translation feature. This help file will explain…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
Allegro is a Polish online e-commerce platform that enables you to create an online store and sell products. Connecting your Allegro account…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
